Get in touch with us
We are here for you at any time and will help you quickly and reliably!
Please use the contact form or send us an email directly. We guarantee a prompt and highly professional response.
Personal advice
Get personalized answers to your questions.
Reliable information
Get transparent details about our products, ordering process, and shipping.
Direct Service
No detours—you speak directly to our service team.
problem resolution
No matter whether you have questions or professional topics – we will always find the right solution for your needs.
Our Mission
Our approach to quality and service
We strive to offer our customers not only high-quality products, but also excellent service.
Our team carefully monitors every step to ensure that orders are delivered to customers quickly and securely.
We appreciate the trust placed in us and do our best to ensure that our services meet your expectations.
quality assurance
We supply GBL products with 99.9% purity, which is why our offers are unrivaled.
Fast shipping
We ship orders as quickly as possible after receipt of payment and only work with reliable shipping providers.
Professional customer service
Our team is ready to answer any questions you may have and help you place an order.
Your feedback is important to us
Questions and answers of our customers
Ordering
Who can place orders?
Both commercial and private customers are warmly welcomed in our online shop. Commercial customers include all types of businesses, as well as self-employed individuals, freelancers, doctors, associations, etc. Private customers are individuals who order our products for personal use or for their households.
How can I place an order?
The ordering process is quite simple. After selecting all desired items and adding them to your cart, click on “Checkout.” If you are already a customer, please log in with your credentials. New customers will need to enter their information at this point. New customers must fill out the declaration of final usage digitally. This also includes uploading a valid ID or passport to verify age and identity. This step is mandatory as we need to verify our customers. After that, you can complete the ordering process in just a few steps.
Important: If the delivery address differs from your billing address, please provide it in detail!
Can I place an order from outside the European Union?
Yes, orders from abroad are accepted. The appropriateness of acceptance will be assessed on a case-by-case basis. Shipping is not available to the following countries: Portugal, United States of America, Canada, New Zealand, Australia.
How do I receive confirmation of my order?
After completing your order, you will immediately receive a confirmation via email. This will be sent to the email address you provided in the order form on our website. After payment is received, you will receive a follow-up email confirming your order, which is usually followed by the shipping confirmation, as we ship orders immediately after payment.
How long does the order take?
Once payment is completed, the order will be shipped immediately, typically within 12 to 24 hours. There is no shipping on weekends. If you do not receive a shipping confirmation within 48 hours after payment, please contact our customer service here.
Can I also order via my smartphone or tablet?
Yes, our online shop is optimized for mobile devices. You can easily place your orders using a mobile device.
How can I access my previous orders?
Log in to our website with your credentials. In our customer area, you have the option to view all previous orders made through our online store.
Shipping & Delivery
What shipping costs may apply?
The exact shipping costs can be viewed on our website. Additionally, all cost breakdowns will be
displayed during the ordering process.
How long can delivery take?
Depending on the location, delivery can take 1 to 5 business days. In special cases, such as orders from abroad, delivery may take a bit longer. Outside the EU, shipping can take 14-28 days.
Can I change my address after ordering?
Certainly! As long as the shipment has not yet been dispatched, we can easily adjust the shipping address. Please send a message to customer service in this case, and we will be happy to assist you. However, if the package is already on its way, there is not much we can do. With some providers, you can change the address or delivery location through the tracking system. From that point on, we assume no liability and do not offer assistance in such cases, as this is the responsibility of the shipping service provider.
Can you deliver outside of Europe?
Yes, we also deliver outside of the european union. Certain shipping costs and delivery times may vary depending on the region and destination. Shipping is not available to: Portugal, USA, Canada, New Zealand, Australia.
Can I provide a delivery address that differs from my billing address?
Yes, that is no problem. You can choose different delivery and billing addresses during the ordering process.
How can I check the status of my order?
Once your order leaves our warehouse, you will receive a tracking link via email. Additionally, we will notify you of any changes in the order status via email.
I received the package, but the shipment was damaged.
We do our best to ensure that shipments arrive safely to our customers. Unfortunately, plastic and cardboard have their limits, and not every delivery person is considerate enough to respect them. If our products arrive damaged, please document the damage and contact us. We will then work together to find a solution.
My package has not arrived, what should I do?
In most cases, shipments arrive safely, securely, and quickly to our customers. Of course, there are occasional exceptions. It may happen that the address details are incorrect or that no one is home at the time of delivery. Therefore, we kindly ask you to ensure that everything is correct and that someone is available to accept the package before completing your order. If a shipment goes missing, please contact us. We are not able to check the delivery status of all shipments on a day to day bases. We rely on you to reach us to identify lost parcels. Once you reach out to us, we can work together to resolve the issue.
Payment
What payment methods are accepted?
We accept various payment methods, including bank transfer and cryptocurrencies.
Is my payment secure?
Yes, we use secure SSL encryption to protect your payment information.
Is VAT calculated separately?
Of course. The net and gross amounts are always stated separately.
Can I change my billing address later?
You can change your billing address in your customer account or through our contact form.
Do you offer payment by credit card and PayPal?
No! Unfortunately, that is not possible.
Returns and Refunds
Can I return the goods?
You can return the goods within 14 days of receiving them. Please refer to the return policy on our website.
I placed my order and paid, but I have changed my mind. Can I still cancel?
Please inform us immediately! Since we have automated order processes, once we receive a payment, the order will be shipped. Therefore, you must contact us before shipping. We will then refund the payment, but since we incur costs, we will charge a processing fee of 5 euros.
Will I receive a full refund, when I return my order?
No, we do not provide a full refund of the purchase price. We charge a processing fee of 25 euros upon receipt of the goods. The remaining amount will be refunded to you promptly. Please note that the buyer is responsible for the return shipping costs, and we do not cover these expenses.
When will the purchase price be refunded?
We will refund the purchase price only after receiving the goods in unused condition and in their original packaging.
Security and Data Protection
Will any personal information be shared?
No, under no circumstances! We take data protection very seriously and do not share data in any way!
How is my information stored?
We are very aware of the sensitivity of your data and do our best to ensure that it is stored securely. We use encryption at every step and keep our systems up to date to avoid security vulnerabilities.
Do you have a privacy policy?
Yes, you can access it here.
What happens to my personal data?
Your data will only be processed in-house and exclusively in accordance with legal regulations.
Detailed information can be found in our privacy policy.
Wie schnell erhalte ich eine Antwort?
Innerhalb von 24 Stunden. Aber normalerweise – sofort.
Kann ich außerhalb der Geschäftszeiten schreiben?
Ja, Sie können uns jederzeit per E-Mail oder Formular kontaktieren.
Kann ich über das Kontaktformular eine Bestellung aufgeben?
Nein, Bestellungen erfolgen ausschließlich über den Shop. Über das Formular können Sie jedoch Fragen zu unseren Produkten oder Bestellverfahren stellen.
Wie vertraulich sind die Informationen, die man im Kontaktformular hinterlässt?
Ihre Privatsphäre ist uns sehr wichtig. Die Übertragung Ihrer Daten erfolgt über eine sichere, verschlüsselte Verbindung. Für weitere Details verweisen wir auf unsere Datenschutzpolitik.
Our expertise
We have in-depth knowledge in our field and are ready to share it with you. You can always rely on our professional advice to help you make the best decision.
Simplicity and convenience
We have created a service that is easy to use and simple to operate. The ordering process takes very little time and does not raise any unnecessary questions.
Developing with you
We value the feedback of each and every customer. Your reviews and suggestions help us to continuously improve our service and create the best offers tailored to your needs.